A residential neighborhood in southwestern Pasco County was impacted by a severe hailstorm during the spring of 2009. Shortly after the storm, the homeowners filed a claim under their insurance policy. While every home on their street was getting their damaged roofs replaced by their insurance carriers, this carrier denied every attempt made by the homeowners to collect for the damages to their roof. Finally, almost 2 years after the loss and in desperation, they called Michael Platts of Tutwiler & Associates...

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